Help making a complaint | Healthwatch in Devon, Plymouth and Torbay

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Making a complaint can be daunting, but we can help

We've worked with Healthwatch England to produce straightforward advice that guides you through the process from knowing who to talk to, what to do and what you can expect from services in response.

Click the button below or scroll down for local advice.

Read our complaints advice

Primary Care Services

To make a complaint about primary care services in Devon, Plymouth or Torbay contact NHS Devon for advice and signposting. This includes GPs, dentists, opticians, and community pharmacy services.

NHS Devon will support patients with any concerns or complaints regarding primary care services in Devon.

Click here for more information

Hospital and community services

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters and the NHS complaints procedure. It provides a point of contact for patients, families and carers. If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, they can help you with your questions or concerns.

Contact your PALS service

Social Care Complaints

The Local Government & Social Care Ombudsman can investigate complaints about child and adult social care. This includes complaints about councils, adult social care providers (including care homes and home care agencies) and some other organisations.

How to complain

Complaints advocacy services

Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.

Contact your Local Authority

Private Dental Care Complaints

The Dental Complaints Service provide a free and impartial service funded by the General Dental Council which hopes to settle complaints about private dental care fairly and efficiently.

Click here for more

Medical Negligence Claims

AvMA is a registered charity who offer free, independent advice, help and services if you or a loved one believe you have suffered injury following medical care.