News and reports

A review of patient feedback received around services in Plymouth has recently been conducted and it was noted that there had been consistent feedback around access to CAMHS services during the Covid pandemic, most of it negative.

To better understand the issues being raised, it was decided by the Healthwatch Plymouth Steering Group to conduct further research in the form of a survey aimed at parents who had accessed Children’s and Young People services since 1 April 2020.

This Patient Experience Summary covers the period 1 April 2021 to 31 March 2022.

This summary will focus on the feedback raised in Plymouth. The data for Torbay and Devon for the last 12 months is not sufficient to draw conclusions or observations, but issues raised have been similar. When looking at the Plymouth data specifically and comparing the amount of feedback received since 1 April 2018, we have seen an increase year on year.

People with high blood pressure are increasingly being asked to monitor their condition at home. Find out what people think of using technology to keep tabs on their health and how they think the NHS can improve support.

Building on previous pieces of work on the NHS 111 services provided by Devon Doctors in Devon and Somerset, Healthwatch in Devon, Plymouth, and Torbay (HWDPT) and Healthwatch Somerset (HWS) worked together to find out whether people’s experiences with the 111 service had improved or changed since the previous research was carried out.

This report highlights our key findings and detailed responses.