Healthwatch Impact Report for Quarter 3: October to December 2024

Report - 31 January 2025

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

Quarter at a glance

  • We’ve met hundreds of local people at community events across Devon, Plymouth & Torbay
  • Social media users have seen our posts over 100,000 times with 5,000 of you seeing our Email Bulletins
  • 132 people have reviewed services on our feedback websites
  • We have escalated or referred 108 of your complaints or concerns
  • 302 of you have shared your health or care feedback with us this quarter
  • We’ve helped signpost 166 of you looking for advice via our contact centres
  • We’ve released our Report of the new Royal Eye Infirmary in Plymouth, available to read by clicking here
  • We shared Healthwatch England’s Annual report highlighting the experiences of over 400,000 people

Downloads

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HWDPT Q3 2024 Impact Report
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