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1. Accessing services in Devon: Feedback from the Deaf community

   Report - 19 September 2022

   In 2022, Healthwatch in Devon, Plymouth and Torbay held a series of meetings with the South West representative of the Royal Association for Deaf People to discuss various concerns that were being raised around access to British Sign Language (BSL) qualified interpreters. These concerns include:
   
   • Interpreters to support appointments in hospital and GP surgeries
   • Interpreters to support complaints process
   • Access to information

2. Accessing services at Mayflower Medical Group

   Report - 31 October 2022

   In May 2022, Healthwatch Plymouth were approached by the new provider of Mayflower Medical Group (MMG) to undertake a patient survey.
   
   The survey’s focus was to address long established patient concerns and frustrations in accessing GP services at the 5 surgeries that form MMG and to ask for suggestions on generally improving the service and in particular improving access.