1. How to stay informed while you wait for care

    Advice and Information -

    The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait.

  2. What can you expect when you're discharged from hospital?

    Advice and Information -

    The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

  3. University Hospital Plymouth NHS Trust Patient Experiences of Royal Eye Infirmary

    Report -

    In October 2023, University Hospitals Plymouth NHS Trust’s (UHP) Royal Eye Infirmary (REI) service moved from its location at Derriford Hospital to a new purpose-built building in the International Business Park near to the Derriford Hospital Site. Earlier this year Healthwatch Plymouth (HWP) conducted visits to the REI to engage with patients around their experiences of the new facility. This engagement report collates and summarises this patient feedback.

  4. First sponsors announced to honour Torbay and South Devon NHS Foundation Trust’s people at annual celebration event

    News -

    Torbay and South Devon NHS Foundation Trust is proud to announce details of its annual Our People Awards celebration event, thanks to the generosity of its corporate sponsors.

  5. New research calls for pocket-sized cards to support NHS patients with trauma

    News -

    Nearly a fifth of people who have experienced trauma say they often avoid health services. Healthwatch England have called on the NHS to adopt pocket-sized trauma cards for patients to show during appointments, following a successful pilot.

  6. Feedback Report: Emergency Departments in Devon

    Report -

    In the Spring and Summer of 2023, independent consumer champion Healthwatch in Devon, Plymouth, and Torbay (HWDPT) were commissioned by NHS Devon to visit Emergency Departments (EDs) across Devon’s four Acute Hospital sites to speak to patients to better understand what informed and influenced their decision to attend ED. 511 people conversed with HWDPT during 34 visits at various times and days, which included daytime, evenings and weekends.

    By Healthwatch in Devon, Plymouth, and Torbay

  7. What people have told us about Urgent and Emergency Care services

    Report -

    This Healthwatch England briefing discusses people’s experiences of urgent and emergency care (UEC) services from December 2020 to August 2022.

    It mentions how Healthwatch in Devon, Plymouth and Torbay reported on four Emergency Departments across Devon in September 2021. At all four hospitals they found that people had gone to the emergency department because they could not access another service, such as the GP or NHS 111. In one visit to one of the emergency departments they found that over half (51%) of patients attending were there because they couldn’t see their GP.

  8. Accessing services in Devon: Feedback from the Deaf community

    Report -

    In 2022, Healthwatch in Devon, Plymouth and Torbay held a series of meetings with the South West representative of the Royal Association for Deaf People to discuss various concerns that were being raised around access to British Sign Language (BSL) qualified interpreters. These concerns include:

    • Interpreters to support appointments in hospital and GP surgeries
    • Interpreters to support complaints process
    • Access to information

  9. Patient experiences of the NHS 111 service in Devon & Somerset

    Report -

    Building on previous pieces of work on the NHS 111 services provided by Devon Doctors in Devon and Somerset, Healthwatch in Devon, Plymouth, and Torbay (HWDPT) and Healthwatch Somerset (HWS) worked together to find out whether people’s experiences with the 111 service had improved or changed since the previous research was carried out.

    This report highlights our key findings and detailed responses.

  10. University Hospital Plymouth NHS Trust Patient Experiences of Royal Eye Infirmary

    Report -

    In October 2023, University Hospitals Plymouth NHS Trust’s (UHP) Royal Eye Infirmary (REI) service moved from its location at Derriford Hospital to a new purpose-built building in the International Business Park near to the Derriford Hospital Site. Earlier this year Healthwatch Plymouth (HWP) conducted visits to the REI to engage with patients around their experiences of the new facility. This engagement report collates and summarises this patient feedback.

  11. Accessing services at Mayflower Medical Group

    Report -

    In May 2022, Healthwatch Plymouth were approached by the new provider of Mayflower Medical Group (MMG) to undertake a patient survey.

    The survey’s focus was to address long established patient concerns and frustrations in accessing GP services at the 5 surgeries that form MMG and to ask for suggestions on generally improving the service and in particular improving access.

  12. Digital literacy project shortlisted for national award

    News -

    A Torbay and South Devon NHS Foundation Trust team has been shortlisted for its work on digital literacy and inclusion in the prestigious Health Services Journal (HSJ) digital awards 2025.

  13. Learn more about heart health at a free event at Torbay Hospital

    News -

    Want to find out more about heart health? Join Naing KoKo, consultant cardiologist, at a free health talk on Tuesday 29 April 2025, from 5.30pm-6.30pm at TREC, Torbay Hospital (or online).