1. Report on the Complaints process at University Hospitals Plymouth

    Report -

    Following the recovery of NHS Services after the Covid-19 pandemic, Healthwatch Plymouth held conversations with the Patient Advice and Liaison Service (PALS) manager at University Hospital Plymouth NHS Trust (UHP) in late 2022 to see how we could collaboratively work with them around the findings from the Healthwatch England report. It was agreed for HWP to independently interview individuals via telephone contact who had recently been through the complaints process at UHP and who had consented to be contacted by HWP.

    This report is the findings from those conversations, a brief summary of the findings and recommendations is below.

    By Healthwatch in Devon Plymouth and Torbay

  2. Impact and Outcomes Report, Healthwatch in Devon, Plymouth and Torbay, Quarter 2 2022

    Report -

    What people have told us about health and social care
    Find out in our quarterly Impact and Outcomes report how your feedback is helping NHS and social care services improve care in Devon, Plymouth and Torbay.