Report -
Following the recovery of NHS Services after the Covid-19 pandemic, Healthwatch Plymouth held conversations with the Patient Advice and Liaison Service (PALS) manager at University Hospital Plymouth NHS Trust (UHP) in late 2022 to see how we could collaboratively work with them around the findings from the Healthwatch England report. It was agreed for HWP to independently interview individuals via telephone contact who had recently been through the complaints process at UHP and who had consented to be contacted by HWP.
This report is the findings from those conversations, a brief summary of the findings and recommendations is below.
By Healthwatch in Devon Plymouth and TorbayReport -
What people have told us about health and social care
Find out in our quarterly Impact and Outcomes report how your feedback is helping NHS and social care services improve care in Devon, Plymouth and Torbay.News -
Peninsula Imaging Network (PenRAD) has launched an AI-powered chest CT service across four NHS trusts in Devon, Cornwall and the Isles of Scilly to help detect lung cancer quicker.Response -
Read Healthwatch England's response to the Patient Safety Commissioner’s report, The Safety Gap, on the accessibility of medicines for people with sensory impairments.News -
The NHS in Devon is preparing for the start of the holiday season, as the first of many visitors start to arrive for the Easter weekend.Report -
Research from our national partners Healthwatch England has found that costs for additional services when visiting opticians are a barrier to care for people on low incomes.