Healthwatch Quarterly Impact Report – Quarter 3: October to December 2023

Report - 31 January 2024

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

By Healthwatch in Devon, Plymouth, and Torbay
  • We’ve met hundreds of local people at community events across Devon, Plymouth & Torbay
  • Social media users have seen our posts over 100,000 times with 5,000 of you seeing our Email Bulletins
  • 163 people have reviewed services on our feedback websites
  • We’ve escalated 104 of your complaints or concerns to those in charge
  • 463 of you have shared your health or care feedback with us this quarter
  • We’ve helped 138 of you looking for advice on other organisations
  • We’ve produced 2 reports on local Emergency Departments and Pharmacy services
  • We analysed feedback from 224 people who took part in focused engagement activities we helped independently facilitate

Downloads

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HWDPT Q3 2023 Impact Report
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