Learning the lessons of Community Diagnostic Centres
Healthwatch England’s research unpacks people’s experiences of using Community Diagnostic Centres and lessons for expanding community-based care.
Our national partners, Healthwatch England, have recently published their latest findings on people’s experiences using Community Diagnostic Centres (CDCs).
Their research found that almost everyone they spoke to (93%) reported good experiences at Community Diagnostic Centres and almost a third (31%) said getting the tests done quickly was their top priority when choosing where to get a diagnostic test.
Other key findings reveal:
- Most people weren’t offered a choice of location (78%) or time (61%) around their appointments – people said they would have liked a choice when the appointment given wasn’t ideal for them.
- Visiting the Community Diagnostic Centre was convenient for most people they spoke to – 70% arrived in less than 30 minutes, and 26% arrived in less than an hour.
Local Healthwatch teams identified accessibility issues at several sites, including:
- failing to meet people’s communication needs.
- barriers for d/Deaf people and people experiencing hearing loss.
- issues with English language interpretation.
- barriers for people with mobility difficulties, Autism, and dementia.
If you need this report in a different format, please email enquiries@healthwatch.co.uk or call 03000 068 3000.
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Learning the lessons of Community Diagnostic Centres
