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Report -
This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made. -
News -
This Share for Better Care Week (24 February – 2 March), Dr Ranj is teaming up with the Care Quality Commission (CQC) and Healthwatch England (HWE) to urge people across England to take three spare minutes to feed back on their recent health and social care experiences. -
Report -
Our national partner Healthwatch England’s 2023 – 24 annual report outlines how the public’s stories have changed care for the better, and the work they’re doing to make sure that the health and social care system puts patients at its very heart. -
News -
Local people in Devon have one week left to share their experiences, views and ideas that will contribute to the development of the national 10-Year Health Plan whilst informing local priorities in Devon. -
News -
The seniormost medic in the NHS in England is stepping down. -
Report -
This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made. -
Report -
What people have told us about health and social care
Find out in our quarterly Impact and Outcomes report how your feedback is helping NHS and social care services improve care in Devon, Plymouth and Torbay. -
Response -
The Prime Minister Keir Starmer has announced today that he will bring the NHS back under the control of ministers by abolishing NHS England. -
Blog -
From November 2024 to February 2025 we worked with NHS Devon to gather over 3,500 of your views, experiences, and ideas, which shaped a new 10 Year Health Plan for the whole of Devon, Plymouth and Torbay. -
Report -
A new report from our national partners Healthwatch England warns long waits for eye care are having a huge impact on people’s daily lives. -
News -
A new domestic abuse support service is set to launch in Devon. -
Response -
Satisfaction with health service is at lowest recorded levels. Read the response from our national partners Healthwatch England. -
Advice and Information -
The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait. -
Advice and Information -
The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital. -
Report -
In October 2023, University Hospitals Plymouth NHS Trust’s (UHP) Royal Eye Infirmary (REI) service moved from its location at Derriford Hospital to a new purpose-built building in the International Business Park near to the Derriford Hospital Site. Earlier this year Healthwatch Plymouth (HWP) conducted visits to the REI to engage with patients around their experiences of the new facility. This engagement report collates and summarises this patient feedback. -
News -
Torbay and South Devon NHS Foundation Trust is proud to announce details of its annual Our People Awards celebration event, thanks to the generosity of its corporate sponsors. -
News -
Nearly a fifth of people who have experienced trauma say they often avoid health services. Healthwatch England have called on the NHS to adopt pocket-sized trauma cards for patients to show during appointments, following a successful pilot. -
Report -
In the Spring and Summer of 2023, independent consumer champion Healthwatch in Devon, Plymouth, and Torbay (HWDPT) were commissioned by NHS Devon to visit Emergency Departments (EDs) across Devon’s four Acute Hospital sites to speak to patients to better understand what informed and influenced their decision to attend ED. 511 people conversed with HWDPT during 34 visits at various times and days, which included daytime, evenings and weekends.
By Healthwatch in Devon, Plymouth, and Torbay -
Report -
This Healthwatch England briefing discusses people’s experiences of urgent and emergency care (UEC) services from December 2020 to August 2022.
It mentions how Healthwatch in Devon, Plymouth and Torbay reported on four Emergency Departments across Devon in September 2021. At all four hospitals they found that people had gone to the emergency department because they could not access another service, such as the GP or NHS 111. In one visit to one of the emergency departments they found that over half (51%) of patients attending were there because they couldn’t see their GP. -
Report -
In 2022, Healthwatch in Devon, Plymouth and Torbay held a series of meetings with the South West representative of the Royal Association for Deaf People to discuss various concerns that were being raised around access to British Sign Language (BSL) qualified interpreters. These concerns include:
• Interpreters to support appointments in hospital and GP surgeries
• Interpreters to support complaints process
• Access to information -
Report -
Building on previous pieces of work on the NHS 111 services provided by Devon Doctors in Devon and Somerset, Healthwatch in Devon, Plymouth, and Torbay (HWDPT) and Healthwatch Somerset (HWS) worked together to find out whether people’s experiences with the 111 service had improved or changed since the previous research was carried out.
This report highlights our key findings and detailed responses. -
Report -
In October 2023, University Hospitals Plymouth NHS Trust’s (UHP) Royal Eye Infirmary (REI) service moved from its location at Derriford Hospital to a new purpose-built building in the International Business Park near to the Derriford Hospital Site. Earlier this year Healthwatch Plymouth (HWP) conducted visits to the REI to engage with patients around their experiences of the new facility. This engagement report collates and summarises this patient feedback. -
Report -
In May 2022, Healthwatch Plymouth were approached by the new provider of Mayflower Medical Group (MMG) to undertake a patient survey.
The survey’s focus was to address long established patient concerns and frustrations in accessing GP services at the 5 surgeries that form MMG and to ask for suggestions on generally improving the service and in particular improving access. -
News -
A Torbay and South Devon NHS Foundation Trust team has been shortlisted for its work on digital literacy and inclusion in the prestigious Health Services Journal (HSJ) digital awards 2025. -
News -
Want to find out more about heart health? Join Naing KoKo, consultant cardiologist, at a free health talk on Tuesday 29 April 2025, from 5.30pm-6.30pm at TREC, Torbay Hospital (or online).